Frequently Asked Question
How do I get my device to report?
Last Updated 7 years ago
If you just received your devices and they are not reporting, you will likely need to complete a power cycle on the vehicle. Try following the steps below in order to get them to report:
- While the vehicle is off, plug the the device into the OBD-II port.
- Once the device is plugged in, turn the vehicle on and let it run for 10 seconds.
- Then, turn the vehicle off again and wait 10 seconds.
- Finally, turn the vehicle back on and let it run for 2-4 minutes. That should be long enough to give the device all the charge and time it needs to communicate with the platform.